COVID-19 Updates

VSC Services Continue

VSC monitors local government and CDC guidelines regarding our ability to continue providing services as in-person services. Below are the measures we currently have in place to reduce COVID-19 exposure risk for our team and those we serve. These are subject to change, without notice, based on CDC or local government directives:

  • VSC Victim Advocates/Crisis Counselors have increased efforts to reach out to clients via the clients’ self-identified safest communication method (i.e. phone/ email/ letter) to provide information and services, as appropriate.
  • VSC added a crisis text line available 8am-5pm Monday-Friday at (407) 497-6701 for increased access to VSC Victim Advocates/ Crisis Counselors.
  • VSC Therapy and Victim Advocates/Crisis counselors will use HIPAA compliant web-based sessions for individuals when possible. VSC team members will communicate with the clients directly on this process.
  • VSC policies include measures for protection of personal safety and confidentiality when assisting clients via teletherapy and/or remote access. Clients must provide their informed consent to proceed with teletherapy services. 
  • All clients scheduled for any appointment, including a forensic exam for evidence collection, must complete a pre-screening questionnaire in advance. Any increased risk for COVID 19 exposure will lead to a postponement of the appointment. 
  • In-person appointments will be limited (and may be discontinued altogether based on CDC or local government directives). 
  • Clients may not arrive more than 5 minutes before the start of any scheduled appointments and should not bring others to wait in the reception area. In-person appointments will be held in large rooms allowing for social distance of at least 6 feet.
  • Forensic exams will be conducted according to health protocols with use of protective gear and masks for the Sexual Assault Nurse Examiner, Victim Advocate and patient.
  • Our DBT informed group will be offered via HIPAA compliant web-based sessions- group facilitators will communicate with group members.
  • Some of VSC’s various Support groups may be offered via HIPAA compliant web-based sessions- details will be shared with group members.
  • If you need extra support please reach out to our office (407) 254-9415, or our 24/7 helpline (407) 500-HEAL. 
  • Please follow us on social media at @VSCFlorida for updates and supportive tips for those who may feel overwhelmed, uncertain and isolated during this time.

 Since VSC works with individuals who’ve experienced personal traumatic circumstances we understand at times like this, managing anxiety and stress may be difficult which is why we are determined to remain available to those who need our services. The situation surrounding COVID-19 is changing daily and we are adapting to the best of our abilities. If you need to reach us or have questions, please do not hesitate to reach out.